Returns & Replacement Policy

BLUEMONDS.com offers a very transparent and simple 10 Days Return & Replacements policy.

Reach out to us through ContactUs with the details and we will take it up further from there.

 

Conditions to be eligible for the Returns & Replacement Policy:

• Item(s) must be in their original, unused condition.
• Replacement for items are subject to inspection and checking by the BLUEMONDS team.
• Damages due to neglect, improper usage will not be included under our Returns & Replacement Policy
• Product should be accompanied with Original Product Certificate and Original/Copy of Invoice, packaging, documentation, lab certificates, discount coupons, etc

Return Policy on Loose Gemstones:

For loose gemstones, you can return the gemstone with 100% money paid for the gemstone within the 10 Day period by meeting the above conditions. Note: Shipping charges, VAT and duties are not refundable. 

Return Policy on Gemstone Jewelry and Loose Gemstones Customized Into Jewelry:

Any custom jewelry created for you (rings, pendants, bracelets, etc.) cannot be returned for Money. You can however, request for a store credit, worth 70% of your invoice value, for use against future purchases on our website.

Important Notes:

• Shipping Charges, VAT and duties are not refundable.
• Return Shipment is at customer's cost
• Payment Gateway charges, if applicable, will not be refunded
• Additionally, any additional lab certificate that may have been ordered apart from the free along with the gemstone, shall not be refunded in the return payment.
• Returns will take 7-15 business days to process (from the receiving date of the product at our address). Please note that the credit card company / banks may take another week to reflect that in your account.